Frequently Asked Questions
If you have a question, feel free to contact us and we will get back to you as soon as we can!
HOW DOES STYLETTE WORK?
1. Rent as many a la carte items as you wish (4-day rental or 8-day rental per item).
2. Purchase styles from our online exclusive styles
WHAT ITEMS CAN I EXPECT FROM THE STYLETTE INVENTORY?
Stylette clothing is high-end, high-quality, and top designer brands. This allows for your child to dress in the best looks and most fashionable pieces, for a low cost, saving you time and money. The Stylette inventory will rotate out annually, so you can expect new pieces every year, staying true to top trends. Stylette partners with high-end designers to bring you the best products year-round.
HOW LONG IS A RENTAL?
A la carte rental is 4 days or 8 days (per item) from delivery of your Stylette box, at your front door.
HOW IS THE CLOTHING CLEANED?
We work with an environmentally friendly, toxic free plant, to clean the clothes and preserve their quality.
WHAT IF MY KIDS ACCIDENTALLY STAIN OR DAMAGE THE CLOTHING?
We understand it is inevitable for your kids to sometimes cause wear and tear on the clothing, and the $5 insurance fee covers minor stains and damage on the clothing your child may have caused. However, if the damage is unfixable, we will charge you 1.5 times the retail price of the item. As all our pieces are high quality don’t fret about causing damage on the rentals. It would have to be a serious mishap to have the item be deemed unreturnable. If you never return the item and do not communicate the cause, we will have to charge our full retail price of the item.
HOW DO WE RETURN THE CLOTHING?
Return your box using the same method as it was shipped. We provide free shipping and delivery. Please do not use third parties to ship as this will delay the return of your items.
WHAT IS THE REFUND POLICY FOR A LA CARTE RENTALS?
If you are not satisfied with your a la carte rental, please ship back straight away and state your reason in order for us to review. After the claim has been reviewed, we will refund you if that is the proper correction.